Refund and Returns Policy

SPI Power Solutions – Replacement, Cancellation & Refund Policy

This policy applies to all SPI Power Solutions UPS and power products purchased through our online store.

Replacement Policy

SPI Power Solutions does not generally provide returns or refunds. Eligible products may be replaced subject to verification and approval.

A replacement may be considered in the following situations:

  • Incorrect product or model delivered
  • Product received damaged
  • Manufacturing defect identified
  • Missing components or accessories

Any issue must be reported within 24 hours of delivery, along with photographs/videos, order details, and any other information requested by our support team.

Replacement will be processed after the product is received and inspected by SPI Power Solutions. Approval will be subject to our quality and verification process.

Replacement Exclusions

Replacement will not normally be applicable in the following situations:

  • Change of mind or change in product preference
  • Dissatisfaction with appearance or performance when the product is operating according to its specifications
  • Damage caused by electrical surges, voltage fluctuations, improper installation, misuse, negligence, or unauthorized handling
  • Physical damage reported after 24 hours of delivery
  • Damage occurring after installation or use that is not related to a manufacturing defect
  • Products that have been modified, repaired, opened, or tampered with without authorization from SPI Power Solutions

Cancellation Policy

  • Orders may be cancelled before dispatch.
  • Cancellation requests cannot be accepted once the order has been dispatched.
  • Dispatched products cannot be cancelled or returned, except where specifically covered under the applicable replacement or warranty terms.

Refund Policy

SPI Power Solutions does not provide refunds for eligible replacement cases. Where a product qualifies under this policy, a replacement may be provided after inspection and approval.

For assistance regarding replacement, cancellation, or product-related concerns, please contact the SPI Power Solutions Customer Support Team.

SPI Power Solutions
No. 5, Annai Sathya Nagar,
Poothapedu Main Road, Ramapuram,
Chennai – 600089, Tamil Nadu, India.

Email: support@spipowersolutions.com
Website: spipowersolutions.com