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SPI Power Solutions – Warranty Policy
Warranty Period
The standard warranty period is 13 months from the date of invoice or 12 months from the date of installation, whichever is earlier. The warranty period stated on the product invoice will be considered final and will take precedence over any other document.
Who Is Covered?
This warranty is applicable only to the original end-user/customer and is not transferable without prior written approval from SPI Power Solutions.
The warranty applies to products purchased for domestic, commercial, or industrial use through SPI Power Solutions or its authorized partners.
Warranty Claims Procedure & Service
Customers must report any suspected product defect within 30 days of identifying the issue.
To register a warranty claim, customers should contact SPI Power Solutions with:
- Product invoice/order details
- Product model and serial number
- Details of the reported issue
- Photos or videos, where required
- Any other information requested by the service team
After receiving the complaint, SPI Power Solutions or its authorized service representative may inspect the product. Based on the inspection, SPI Power Solutions may, at its discretion, repair or replace the defective product.
Any applicable charges related to dismantling, transportation, shipping, reinstallation, or site-related labour may be payable by the customer unless specifically covered under the warranty.
Warranty service will be provided only after the reported defect is verified and the product is found to be free from unauthorized repair, modification, tampering, or misuse.
Items Not Covered Under Warranty
This warranty does not cover damage or defects caused by:
- Misuse, negligence, or improper handling
- Incorrect installation or application
- Improper electrical supply, voltage fluctuation, or incorrect wiring
- Short circuits or electrical faults
- Unauthorized repair or servicing
- Accidental damage or transportation damage
- Tampering, modification, or alteration of the product
- Relocation or use outside the recommended operating conditions
- Exposure to water, moisture, excessive dust, fire, or other environmental conditions
- Theft, riots, pests, rodents, or other external circumstances
- Installation or operation contrary to SPI Power Solutions’ recommendations
- Alteration, removal, or defacement of the product serial number
Warranty Void Conditions
The warranty may become void in the following circumstances:
- The product is stored or operated in an unsuitable environment.
- The product is modified, opened, repaired, or serviced by unauthorized personnel.
- Internal batteries are improperly maintained or allowed to remain deeply discharged beyond the manufacturer’s recommended limits.
- The product is used outside its specified operating conditions.
- Payment for the product or applicable AMC/service charges remains outstanding.
No salesperson, employee, service engineer, or representative is authorized to change or extend the warranty terms unless such modification is provided in writing and approved by an authorized representative of SPI Power Solutions.
Warranty Exclusions
SPI Power Solutions shall not be responsible for warranty claims arising from:
- Misuse, negligent handling, or tampering by the customer or third parties
- Damage caused by fire, dust, coal dust, moisture, theft, riots, pests, rodents, accidents, or other external conditions
- Operation in unsuitable or excessively humid environments
- Electrical wiring faults, short circuits, or work performed by other agencies such as air-conditioning, welding, plumbing, or electrical contractors
- Internal or external electrical wiring, earthing, or electrical repair work not directly related to the supplied equipment
- Damage caused by improper installation or site conditions
The equipment should be installed and operated in a clean, dry, dust-free, and properly ventilated environment as recommended by SPI Power Solutions.
Replacement & Refund
Warranty replacement does not entitle the customer to claim a cash refund or exchange the product for another brand or a higher/lower/equivalent model.
Any replacement will normally be made with the same or an equivalent product, subject to availability and SPI Power Solutions’ approval.
Consequential Damages
Any indirect, incidental, or consequential loss arising from product failure or non-performance is not covered under this warranty.
SPI Power Solutions shall not be responsible for losses, business interruption, data loss, or other damages resulting from equipment downtime or non-performance.
Battery Warranty
Batteries are energy-storage components with a finite charging and discharging cycle life. Battery backup capacity naturally reduces over time depending on usage, charging conditions, temperature, and other operating factors.
A battery stores electrical energy; it does not generate electricity. Adequate and suitable input power is required for proper charging.
Therefore, normal reduction in battery backup capacity over the product’s service life shall not be considered a manufacturing defect unless specifically covered by the applicable battery warranty terms.
Safety & Liability
SPI Power Solutions shall not be liable for accidents, injury, property damage, or loss of life arising from improper installation, unauthorized modification, misuse, negligence, or operation of the equipment contrary to the manufacturer’s recommendations.
Customers should ensure that all electrical installation, wiring, earthing, and related work is carried out by qualified and authorized personnel.
Service Documentation
SPI Power Solutions field personnel and service engineers are authorized to sign only official installation reports, service reports, or other documents specifically approved by the company.
No service personnel are authorized to independently modify, extend, or alter the terms of this warranty.
SPI Power Solutions
No. 5, Annai Sathya Nagar, Poothapedu Main Road,
Ramapuram, Chennai – 600089, Tamil Nadu, India.
Website: spipowersolutions.com
Note: Before publishing, SPI should confirm the exact 13-month/12-month warranty period, 30-day claim period, battery conditions, and charges for transportation/reinstallation so the website matches your actual commercial warranty terms.
