Online Store Policy
This policy outlines the terms applicable to purchases made through the SPI Power Solutions Online Store.
1. Online Orders
- Customers can purchase eligible SPI Power Solutions UPS products directly through our online store.
- An order is confirmed only upon receipt of full payment and the issuance of an official order confirmation.
- Customers must ensure billing, shipping, and contact details are complete and accurate at checkout.
- Cash on Delivery (COD) is not accepted; all orders must be prepaid via the checkout payment gateway.
2. Product Availability
- All products are subject to stock availability.
- If an item becomes unavailable after order placement, SPI Power Solutions will contact the customer to provide status updates or recommend equivalent alternatives.
- Product specifications, designs, and availability are subject to change without prior notice.
3. Pricing & Taxes
- Displayed prices exclude or include taxes as specified; applicable GST and logistics charges are detailed during checkout.
- The final payable amount is shown on the checkout summary prior to payment processing.
- SPI Power Solutions reserves the right to adjust product pricing without prior notice.
4. Shipping & Delivery
- Standard delivery takes approximately 7 business days across India, subject to regional logistics connectivity and stock status.
- Timelines may be extended due to public holidays, adverse weather, regulatory clearances, or remote location constraints.
- Comprehensive logistics terms are detailed in the SPI Power Solutions Shipping Policy.
5. Cancellation, Return & Replacement
- Order cancellations are accepted only prior to dispatch.
- Once an order has been dispatched from our warehouse, cancellations and standard returns are not permitted.
- SPI Power Solutions does not issue cash or digital refunds.
- Defective or damaged items evaluated under our assessment process qualify for product replacement in accordance with the Replacement Policy.
6. Warranty Terms
- Warranty coverage corresponds to the exact period specified for each UPS unit (e.g., 1-year, 2-year, or extended tiers) listed on the invoice.
- Full terms, limitations, battery warranty terms, and exclusions are outlined in the SPI Power Solutions Warranty Policy.
7. Order Verification
- SPI Power Solutions reserves the right to authenticate customer identity, payment details, and shipping addresses before dispatch.
- Orders containing unverifiable, incomplete, or suspect information may be placed on administrative hold or cancelled.
8. Delivery Acceptance
- Customers must inspect the outer packaging immediately upon delivery.
- If the parcel shows visible damage, tampering, or broken security seals, refuse the delivery immediately and report the incident to SPI Power Solutions Customer Support with photographic evidence.
9. Customer Responsibilities
- Supplying accurate shipping addresses and operational contact numbers.
- Ensuring the site is properly wired (earthing, input voltage stability, phase balance) and suitable for UPS installation.
- Adhering strictly to user manual instructions regarding electrical loads, battery bank connections, and ventilation.
- Retaining original purchase invoices and warranty certificates for service validation.
10. Policy Modifications
- SPI Power Solutions reserves the right to amend this Store Policy at any time. Updates take effect immediately upon site publication and govern all subsequent transactions.
- For order inquiries, dispatch status, or technical assistance, reach out directly to the SPI Power Solutions Customer Support Team.
